Great training isn’t a one-and-done event. The Baird approach is made to stick! 

  • Engage the heart, build skills and inspire ownership are three of the outcomes of this engaging and experiential training.
  • Participants learn to make an impact through empathy and improved communication.
  • Trainers reinforce standards for service excellence, best practices and personal action steps.
  • A separate module for leaders teaches how to coach, mentor, model and manage.
  • The phone encounter is often the first impression of the entire organization.
  • Modules address essential phone skills and how to deal with difficult callers.
  • A separate module for leaders teaches how to coach, mentor, model and manage.
  • Our popular training and materials are now available with a 5-year license.


  • Nurses are the front line of the patient experience.
  • This 2-hour experiential learning opportunity engages the heart of nursing while providing practical skills that will make an immediate impact on the patient experience.
  • Nurse trainers use storytelling and hands-on practice to strengthen communication, engagement and empathy.
  • Physicians are pivotal to the patient experience. The physician-led workshop stresses best practices around engagement, empathy, and communication.
  • Participants consistently praise the content, delivery and practical application of the four best practices.
  • We can train your in-house shadow/coaches and help you set-up sustainable process for ongoing physician coaching.
  • An intensive two-day training prepares an in-house team to observe and provide feedback on the four best practice categories of the physician/patient interaction.

*5-year license with train the trainer and online resource center

Tell us what you want to stick!

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Baird Group, 426 McMillen Street, Suite 2, Fort Atkinson, WI 53538

Toll Free: (866)-686-7672 | info@baird-group.com | Terms and Conditions